Privacy Policy

This Privacy Policy explains how your personal data is collected, processed, and shared when you visit or make a purchase from



We automatically gather certain information about your device when you access the Site, including information about your web browser, IP address, time zone, and some of the cookies that have been set up on it. Along with this, we also keep track of the specific web pages or items you view while using the site, the websites or search keywords that led you there, and your interactions with the site. This automatically gathered data is referred to as "Device Information" by us.


The following technologies are used by us to acquire Device Information:

- Data files known as "cookies" are stored on your computer or device and frequently have an anonymous unique identifier. Visit for more details on cookies and instructions on how to disable them.

- "Log files" are used to record activity on the Site and gather information such as your IP address, browser type, ISP, referring/exit pages, and date/time stamps.

- Web beacons, tags, and pixels are all types of electronic data that are used to store information about your usage of the Site.

 Furthermore, we gather certain information from you when you make a purchase through the Site or attempt to make a purchase through the Site. This information includes your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. This data is referred to as "Order Information" by us.

In this privacy statement, we refer to "Personal Information" to refer to both Device Information and Order Information.



To fulfill any orders done through the Site, we use the Order Information that we gather generally. This includes handling your payment information, setting up shipment, and sending you bills and/or order confirmations. We also employ this Order Information to:

- Communicate with you;

- Screen our orders for potential risk or fraud

- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.


We use the device information we gather to screen for potential risk and fraud (your IP address in particular), as well as more generally to enhance and optimize our website (for instance, by generating analytics about how visitors navigate and interact with the website and evaluating the effectiveness of our marketing and advertising campaigns).


In order to use your personal information as previously mentioned, we divulge it to third parties. For instance, Shopify powers our online store; for more information on how Shopify handles your Personal Information, visit In order to better understand how our users interact with the website, we also utilize Google Analytics. You can read more about how Google handles your personal information at Here is a link where you can choose not to use Google Analytics:

Last but not least, we might also disclose your Personal Information in order to abide by the rules and laws that apply, to comply with a subpoena, search warrant, or other legitimate request for information we receive, or in order to defend our rights.



As previously mentioned, we use your Personal Information to send you marketing communications or advertising that we think will be of interest to you. Visit the Network Advertising Initiative's ("NAI") instructional page at for more details on how targeted advertising functions.

 You can opt out of targeted advertising by using the links below:

- Facebook:

- Google:

- Bing:


Visit the Digital Advertising Alliance's opt-out portal at to further decline some of these services.


Please be aware that when we detect a Do Not Track signal from your browser, our Site's data gathering and use practices remain unchanged.



If you live in Europe, you have the right to access the personal data we may have about you and to request its rectification, updating, or deletion. To exercise this right, please get in touch with us using the details provided below.

 Furthermore, if you are of European residence, please be aware that we are processing your information in order to carry out any contracts we may have with you (such as if you make an order through the Site) or otherwise to further the aforementioned legitimate business purposes. Please be aware that your information will also be sent to countries outside of Europe, such as Canada and the United States.



We will keep your Order Information for our records after you place an order through the Site, unless and until you ask us to erase this information.



We may occasionally amend this privacy statement to reflect changes to our practices or for other administrative, statutory, or regulatory purposes.


Contact us by email at or by letter at the address listed below if you would like more information about our privacy practices, have concerns, or would like to file a complaint.


Pet Palace Co.

[Re: Privacy Compliance Officer]